Site Policies & FAQ
How do I make contact if I can't find an answer to my question here?
Call or Text: 828-773-4053
7 days / 9 am- 8 pm EST
Want a really fast response?
Text your questions or call in orders to 828-773-4053
THIS PHONE NUMBER IS FOR PLACING ORDERS OR QUESTIONS ABOUT JEWELRY ON THIS SITE ONLY!
I DO NOT BUY JEWELRY. PLEASE DO NOT CALL WITH QUESTIONS ABOUT YOUR JEWELRY
~ PLEASE DO NOT CALL AFTER HOURS ~
Do You Buy vintage or antique jewelry?
Sorry I do not buy jewelry.
Why have I not received a reply email or reply to my phone call?
I respond to all orders and similar inquiries immediately by email or text if you gave me your cell number. If you sent an email and did not receive a reply, please check your spam or junk email box. If you are expecting an email confirmation of your order and cannot locate the email, login to our website and check your order history. In your order history you will find the method of shipping, the date the order was shipped, and the tracking number.
What methods of payments do you accept?
We accept Mastercard, Visa, Discover, American Express and Paypal.
1. Place your order online and from your shopping cart pay with any major credit card or Paypal instantly.
2. Place an order by phone or text to 828-773-4053 and pay with a major credit card over the phone.
I cannot accept payments by mail including money orders, personal checks, or cash.
Great Vintage Jewelry and Veronica's Passion are 100% secure shopping sites and is triple layered with the latest security features and trusted shopping carts. Your personal information will never be shared with anyone. I also do not send spam emails. I send emails on occasion if there is a sale. I can assure you I don't share my customers data with anyone, ever!
My Order was Cancelled?
If you did not make a Paypal payment within 24 hours of placing the order, all unpaid Paypal orders are cancelled in 24 hours.
I made a payment, the payment was refunded, and the order was cancelled?
The shipping address on your order must match the confirmed address on your Paypal account. Or, if paying with a major credit card on this site, your card wasnt processed because it was rejected by the merchant processor for inaccurate information.
How can I save items to view later?
You can easily put items on your wish list or shopping cart that will be saved for future viewing. Items in your shopping cart or wish list will only be saved if you register. Then you can safely log out and log back in with the items saved.
If I put items on my Wish List, can other customers buy them?
Yes. Only if you put items in your shopping cart and checkout can you secure a purchase.
Can I order more than one of the same item?
No, all items are one of a kind and part of a 40 year personal collection and cannot be re-ordered.
How fast will my order be shipped?
I reply promptly to all orders (usually not longer than a few hours) and you will receive an email copy of your order. An additional email with the shipping date and the tracking number will also be sent to you. All orders are shipped within 48 business hours, holiday permitting. Shipping time rarely exceeds 4 business days from order date by USPS Priority Mail.
What shipping carriers do you use?
All orders are shipped USPS Priority Mail by default. If you want Express Mail, please CALL or TEXT me after you place an order at 828-773-4053. With your shipping information I can give you a quote on the additional charge for Express Mail and then process payment from you.
Will I have to sign for the package?
All orders under $200 are shipped with delivery confirmation only. All orders $200 or more are shipped with signature confirmation.
Do you ship internationally?
Yes, I ship to most countries worldwide. If you placed an order and you are outside the US 50 states or Puerto Rico, you will be contacted by email or phone to discuss what shipping options are available to you and what the additional cost will be. Or, at any time you can contact me Call or Text at 828-773-4053 .
Can I put a HOLD on an item?
No, I'm sorry All items on this site is one of a kind and it is first come, first serve.
Can I purchase jewelry on Lay-Away?
Please use the Pay Pal Pay Later Option for Lay-Away. I do not offer lay-away.
Will my order be gift wrapped?
All orders are luxury gift wrapped with no request needed. High end jewelry is shipped in luxury presentation boxes.
Will there be an invoice in the shipment?
Yes, every invoice will contain an invoice. Item photos and descriptions are not printed on invoices.
If you order is a gift sent to another person, a copy of the item description without pricing is included.
Will there be a copy of the item description with my order?
No, however we do offer to print it out for you and enclose it with the order upon request.
You can submit the request when you checkout by entering text in the comments section on the checkout form.
How do I return and item?
I ACCEPT RETURNS ONLY IF ITEM IS SIGNIFICANTLY NOT AS DESCRIBED
Buyer is responsible to pay return shipping and insurance.
There is a 25% return fee to cover my costs of shipping, insurance, and restocking that applies to both refunds and in store credits.
All returns must be reported within 48 hrs of receiving the shipment per the tracking and delivery info.
You may email, call or text.
All returns must be received back to shipper within 7 days from the delivery date.
NO EXCEPTIONS. Buyer is responsible for return shipping & insurance costs.
This information above is on every invoice in each shipment.
If the item was damaged during shipping, it does not need to be returned. Report it within 48 hrs of delivery.
Take good clear photos of the damaged item and all damage to the packaging.
An insurance claim will be filed on your behalf with USPS for full reimbursement of the item.
You may email, call or text to report the issue. This notice is on every invoice in each shipment.
Do you have more than one photo of each jewelry item?
Every item has multiple photos, between 3 and 8 per item. To view more photos of each item, click on the thumbnails below the large main photo on the description page.
Can you repair or recondition antique and vintage costume jewelry that I own?
You can call, email, or text. In most cases, YES I do custom cleaning, metal and enamel restoration, rhinestone replacement, gold fluxing, findings repair or replacement, and in some cases, bead replacement and bead repair. It is difficult to give you an exact cost for repair until I see photos of the jewelry to determine if the necessary items are in stock or need to be ordered. We can give a basic estimate if you email good, large, clear photos of the jewelry repairs needed. Most repairs typically take 1-2 weeks.
Please email about your needs prior to shipping any jewelry for repair.
I do not offer repair services near or around holidays such as Valentines Day, Mothers Day, Christmas, or New Years.